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INBOUND
- Customer Service
- Account Status
- Order Processing
- Pre-sales Inquiries
- Shipping Inquiries
- Up-selling/Cross-selling
- Technical Support
- Call Center Overflow
- Email Response
- Fax Response
- Live Chat
- Web Collaboration
- Web Call Back
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OUTBOUND
- Appointment Setting
- Lead Qualification
- Follow-up to Direct Mail
- Lead Enhancement
- Market Research
- Surveys
- Fundraising
- Membership Campaign
- Seminars
- General Telemarketing
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