Quality Call Center Solutions

Professional Inbound Call Center Services

Since 1994 leading companies across a variety of industries have trusted TeleContact Resource Services to handle their inbound customer contact needs. Our goal is to know your business inside and out in order to properly service clients, and effectively up-sell and cross-sell new business opportunities. From proven acquisition and retention programs, to innovative direct response solutions, our inbound telemarketing services are customized to fit your unique business model. With proven experience across a wide array of industries, and a flexible business model, we offer best in-class solutions to companies regardless of the size and scope of the project.

Leading Technology

At TeleContact Resource Services we pair industry leading technology platforms with extensive product and service related training to show our clients efficient call handling times without sacrificing quality of service. Let our expert staff show you a lower cost per call, efficient tiered support, and professional customer care. Rest easy knowing our skills based routing technology will ensure that every call gets matched to the appropriate customer service representative. We even offer live chat and email response programs for companies seeking a more robust inbound marketing campaign.

Our suite of inbound solutions includes:

• Customer Acquisition
• Customer Care
• Direct Response
• Up-Sell/Cross-Sell Initiatives
• Technical Support
• Lead Pre-Qualification
• Application Processing
• Order Fulfillment & Tracking
• Appointment Scheduling
• Automated Messaging

Your clients and prospects are too valuable to trust to just anybody. Contact us today and speak with one our experienced Accounts Managers to put TeleContact Resource Services, a 100% US based call center to work for you.